Scan and Count Error - The item is not on the list

Thanks, I will have a ticket opened. 

Yes, I’m getting stuck at the OK

Hi @Jeff96, I did it here in this sequence: Scan Location, scan Item, click OK to accept adding item to Location, then *QTY to enter quantity mode, then entered the quantity.  Then I clicked Confirm, and the new line appears in the Physical Inventory Review. Did you try this sequence?

@Dana Moffat have you seen this issue?

It doesn’t work, it just beeps and gives the same message. 

I forgot to add that this happens only when trying to set a QTY for that item.

Hi @Jeff96, Is the ‘OK’ button highlighted / enabled? If so please use it to respond to the ‘Would you like to add the item?’ prompt.  Hope this helps.

I would start a support case with Acumatica to confirm that you don’t have some configuration issue.  Or you could submit a Product Idea post to the community site page for product suggestions and tell them you’d like to make this feature work properly.  Make sure to tell others in the community to vote for it so it will rise to the attention of Acumatica product team.

Ideas | Community (acumatica.com)

Best,

David Eichner, CPA