Question

Keeping track of defective product

  • 3 June 2021
  • 1 reply
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Can anyone assist me on a technique to keep track of defective product within Acumatica? We  have customers who send us in debits due to defective product. We would like to figure out how to keep track of these particular items to compare at end of year.


1 reply

Are you tracking the items physically in a warehouse, or just “on paper”?  What we have done is setup specific warehouse locations for defective products.  The location is also set to not show in quantities available so it won’t affect purchasing of new stock.  In our case we physically track the items, when a customer returns it we create an RMA to receive the stock and put it in the location for defective items.  This way you can see transactions related to defective or warranty parts.  Once the part has been inspected we either stock adjust it out or also can do a Purchase Return if sending back to the original manufacturer.

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