How to send "dunning letter send by email"

  • 18 September 2021
  • 3 replies

Userlevel 3
  • Jr Varsity II
  • 103 replies

Hi All

Currently, we have auto trigger customer statement to customer every month.

For those over due customer , we would like to send reminder and would like to use “dunning letter send by email” May i know how to set for it?

We have “tick” the “ SEND DUNNING LETTER BY EMAIL” what is the next step?

Does it mean system will auto trigger to customer once the invoice is over due?




Best answer by michellec11 23 September 2021, 17:13

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3 replies

Userlevel 7
Badge +18

Hi @erin  I don’t have much knowledge about this but hoping that below articles might help you, hence sharing it here.



You have to prepare and send the dunning letters same method you use to send out statements.

Userlevel 6
Badge +5

I would assume that field just determines if the prepared dunning letter populates on the print/release dunning letters → Email Dunning Letters screen/action. Similar to how statements/invoices work. 


If you want it to happen automatically you could set it to an automation schedule.


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