I met a case, user miss put 66.2 cases line item on invoice, which should be 66.2 lb. The “real” shipment is 66.2 lb. And AR total is correct. So it is just system document typo error. Then I manually created a credit memo, which is to get 66.2 cases back(virtually) and issue 66.2 lb.
Then I found out the IN issues based on this credit memo is automatically released. However, the cost of the returned 66.2 cases is 0.
Which I’d like to be the same cost as the sold items. Such as $6 per cases.
It might be my mistake, that I just added the credit memo lines manually. I am not sure, if I used the “add return line” function, whether the cost would be input as I expected. But sometimes it is the quickest way to do it, and users are preferring using this way (add lines directly), because it is quick.
If I would like the customer return at original cost, what is the best way to do it?
Best answer by Julia GolomidovaView original