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Displaying Cases in Customer Portal

  • 2 April 2023
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Hi all, 

When a user put a case in customer portal, it is not displayed in “Open Cases” in customer portal. Could you please let me know that how it is setup to show “Open Cases” in customer portal?

 

Thank you.

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Best answer by sweta68 3 April 2023, 08:03

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Hi @nawanjanahansamali50 

Please try the following :

Hope this helps,

Regards,

VijayKumarU
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Hi @nawanjanahansamali50 

To display all cases in customer portal in "Open cases", you need to uncheck "Me" checkbox as suggested by @vkumar and clear the “Created By” Selector so that you can see all cases in customer portal.

Regards,

Sweta

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