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Displaying Cases in Customer Portal

  • April 2, 2023
  • 2 replies
  • 193 views
N
Freshman II
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Hi all, 

When a user put a case in customer portal, it is not displayed in “Open Cases” in customer portal. Could you please let me know that how it is setup to show “Open Cases” in customer portal?

 

Thank you.

Best answer by sweta68

Hi @nawanjanahansamali50 

To display all cases in customer portal in "Open cases", you need to uncheck "Me" checkbox as suggested by @vkumar and clear the “Created By” Selector so that you can see all cases in customer portal.

Regards,

Sweta

1 Attachments

    2 replies

    V
    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • April 3, 2023

    Hi @nawanjanahansamali50 

    Please try the following :

    Hope this helps,

    Regards,

    VijayKumarU
    Chris Hackett
    S
    Semi-Pro III
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    • sweta68
    • Semi-Pro III
    • Answer
    • April 3, 2023

    Hi @nawanjanahansamali50 

    To display all cases in customer portal in "Open cases", you need to uncheck "Me" checkbox as suggested by @vkumar and clear the “Created By” Selector so that you can see all cases in customer portal.

    Regards,

    Sweta

    Chris Hackett
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