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Where can I find my customer portal URL?

  • 26 October 2023
  • 3 replies
  • 161 views

Where can I find my customer portal URL?
  1. I have verified that Customer Portal is enabled in Enable/Disable Features
  2. I have verified that Customer Portal is checked in Activate License
  3. I have verified that I have some users added to the Portal Admin role
URLs that I've tried:
  • https://$company.acumatica.com/AcumaticaPortal/Frames/Login.aspx
  • http://$company.acumatica.com/AcumaticaPortal
  • https://$company.acumatica.com/AcumaticaU100Portal/Frames/Login.aspx
Ways that I've tried to find Acumatica's customer portal URL
  • AcumaticaERP_Self-Service_Portal_Admin.pdf
  • within acumatica, searched for "portal" - no results
  • help.acumatica.com
    • overview of the acumatica self-service portal
    • Configuring the self-service portal
      • all pages
    • managing access to the self-service portal
      •  all pages
    • tailoring the self-service portal
      • all pages
    • portal interface guide
      • signing in
      • "In the Address bar, type the URL of the Self-Service Portal instance and press Enter. This opens the Sign-In page."
  • youtube
    • https://www.youtube.com › watch?v=N09YMHiaBdc
    • https://www.youtube.com › watch?v=pkPBvPsVs0U
    • https://www.youtube.com › watch?v=jlfqETCalqs
  • web pages I've read looking for the URL for customer portal
    • https://openuni.acumatica.com/
    • https://www.acumatica.com/cloud-erp-software/customer-management/customer-self-service-portal/
    • https://community.acumatica.com/search?q=customer%20portal
    • https://community.acumatica.com/everything-else-119/customer-portal-home-page-15637
    • https://www.acumatica.com/blog/editing-acumatica-portal-home-page/
    • https://community.acumatica.com/field-service-112/service-module-customer-portal-5955 
  • google.com
    • "how to access acumatica self-service portal"
    • "acumatica URL for self service portal"
    • "how to access acumatica customer portal"
I am now attempting the following:
  • emailing my Acumatica partner
  • posting in the Acumatica Community Forums

 

**UPDATE**

Good news!

My partner was able to provide me with the information.

I still don’t know how to find the URL on my own without asking another person. It sounds like maybe it’s something that is only generated and documented during the on-boarding process? And then it’s only available from the partner until it’s documented elsewhere? Or is there somewhere within Acumatica that holds the information?

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Best answer by Robert Sternberg 27 October 2023, 01:10

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3 replies

Userlevel 7
Badge +15

HI @ramsey 

If it is set up and you have access to Site Preferences, you can find it here:

 

Thank you, @kandybeatty49

My Portal External Access Link in Site Preferences is empty. Would it be found under a different tenant? I have multiple tenants.

Userlevel 7
Badge +8

This is set during the server-side creation of the Acumatica portal.  If you had access to the server the URL would be documented inside the configuration wizard. 

Sorry this was such trouble to find and make sure to log this in the link @kandybeatty49 supplied so you have it for quick reference in the future! 

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