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Mail & Printing : Email Account Settings

  • 30 September 2022
  • 2 replies
  • 528 views

Hello Team!

 

Currently, we have a default email setup in the system.

We are trying to see if it is possible to assign another system email for a specific transaction document type - while keeping the default email as is.

 

For example, our default email is set to “sales@email.com”, and we would like to keep it as the default while being able to send AR Invoice using “rma@email.com”

 

We would like to be able to use the “Email Activity” email functionality (See Diagram C ) to send the email, so we can review the email body and the documents being attached.

 

When we were testing it, the Email Activity window still keeps on selecting the default email address.

Is this possible to set up this way? 

 

Please see screenshots below of our current config

 

  • On the “Mail & Printing” tab of the customer profile, we have set the “rma” email for “Invoice”
  • So far no template set yet

Diagram A

 

  • On the “Mail & Printing” tab of the Customer Classes screen. We selected the class for that particular customer.
  • Also, we have setup the “rma” email for the “Invoice”
  • No template set yet

 

Diagram B

 

 

  • Now when we navigate to the Receivables > Invoice/Memo screen 
  • Ran an Invoice report for that “customer”
  • Then click on “SEND” -→ It brings up the “Email Activity” window
  • As we can see, it still brings up the “Sales” email

 

 

Diagram C

 

 

 

Do we need to setup a template? Is this functionality possible via the “Email Activity Screen”? 

Any help or directions will be really appreciated!

 

 

Thanks!!

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Best answer by darylbowman 2 October 2022, 17:22

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2 replies

Badge +10

Do have an aversion to NotificationTemplates? If you use a template you can specify the From field: 

 

Userlevel 7
Badge +12

Hi @jvaliente51 

Is this possible to set up this way?- Not possible in Acumatica,

As a workaround we can give Email account in the respective notification template in “from “ address. In that way when you send an email it will pick the from Account by default.

or else we can hardcore the notification template in report level.

Thanks

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