Posts awaiting moderation?

  • 27 July 2023
  • 1 reply

Userlevel 7
Badge +5

@Chris Hackett - I noticed today when posting a reply that a notification appeared that the comment would appear after being approved by a moderator.

Can you explain more about this process and what the moderators are looking for before approving a comment?

1 reply

Userlevel 7

Hi @Django - There have been some recent changes to how the vendor handles content moderation. Below is the article from Gainsight HD which explains.


We are happy to announce that we recently worked on improving the way we handle technical content on topic creation 🚀



Many communities have faced challenges with our firewall identifying technical content as malicious, leading to disruptions in the ability to share desired content and engage within the Community. Our Web Application Firewall was in fact blocking content creation when it detected malicious content. Ultimately, this enhancement will be providing our users with more freedom to publish their technical content.


What is changing?

From now on, when our platform detects malicious content due to technical content, this content will not be immediately blocked but will be detected as spam. Moderators will be able to review that content more efficiently, and it will enable their users to publish the technical they want.


What about security? 

We've always been committed to offering a secure platform for all our users, and this remain a priority to us. Therefore, we are still doing security checks (AWS WAF and Akismet). But instead of rejecting the content, we are redirecting it as spam so moderators can still approve or reject the content. 


What does that mean for me, moderator and /or community managers?

  • You may observe an increase in content classified as spam, since posts that would have previously been blocked will now reach this queue. 
  • Also, note that if the spam check is disabled in the Spam detection settings page, you will not receive this content as spam. If you trust your community and your community is technical, we recommend turning disabling the spam checker. (NOTE - We may consider this for Acumatica Community. Unfortunately we get frequent SPAM attacks which would become far more obvious if turned off.)

We hope that these changes will enable us to maintain our security standards while providing a more fluid user experience for our technical content creators. We are confident that this new process will greatly reduce the incidence of false positives, ensuring that valuable discussions and information are not lost ⭐️

Your feedback is always valuable in driving these improvements, and we're grateful for your continued support 🙌


@Django - I am going to move this into the community discussion forum😀


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