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Default One Time Use Password for Commerce Integration

  • 5 November 2021
  • 2 replies
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Userlevel 1

When creating a new Customer in Acumatica and pushing the entity over to an eCommerce website there is currently no way to directly define the password from within Acumatica by default. If a one time use password is desired it must be configured manually by an administrative or clerical user within the eCommerce platform ( Shopify / BigCommerce / etc ). The only alternative for the first login is to direct the customer (who’s new account has no password) to go through the password reset process which is cumbersome and takes multiple steps. It would be a far better user experience for the customer to instead be given a one time use “throw-away” password in Acumatica that is known in advance and then force to the user to reset after correctly authenticating for the first time similar to the process that exists within Acumatica. The only requirement here would be for Acumatica to add the password fields from the eCommerce API to the field mapping since the API on the eCommerce side already supports this (at least in the case of BigCommerce it does).  

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Best answer by smarenich 6 November 2021, 01:05

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Userlevel 6
Badge +1

@LukeSepe - what other merchants have done in the past is:

  1. Create the customer account in Acumatica
  2. push to the eComm platform
  3. Instruct the user to go to the log in form and use the “Forgot Password” feature to finish setting up their account.

Agreed that creating the pw in Acumatica then sending to eCommerce would be nice. 

Userlevel 7
Badge +3

Hi @LukeSepe 

We have this improvement in the backlog, but unfortunately I cannot give any date on when it will be released.

The main challenge here is the password management, that should be stored per customer and in the secure way, what will require some changes in Acumatica screens too.

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