When syncing Customer Price Class (type) price lists that contain prices for matrix inventory and template items to BigCommerce, the price list in BigCommerce contains the list of items, but the prices are all $0.00.
This is how it’s set up in Acumatica:
and this is how it comes out in BigCommerce:
I’m aware that Customer specific prices are not supported by the connector, but this is not a customer-specific price.
Any ideas on how to overcome this issue?
Best answer by KseniaBurtseva61View original
I the current version we take only Template item prices, and not Matrix items. However, there is a ticket in development to change it, to consider Matrix items too.
P.S. I removed all matrix items from the Sales Prices, only left the Template Item in the price list, re-synced, and my price list still shows $0.00.
Regarding to the implementing process for matrix items prices functionality: we are in process now and targeting updates to fix it.
When I add all matrix items and a template item to the Price List in Acumatica, I get all the matrix items in BigCommerce with the same price - the price of a template item:
Note that all the matrix items in Acumatica have different prices ($6-$8, but never $10).
If I remove Template Item from the Price List in Acumatica, New Sale Price is blank:
Any suggestions? It’s a blocker for our project right now. Thanks!
currently, until the feature does not implemented by Acumatica, you can export only Template item price, not Matrix prices. Once export done BigCommerce would be applying Template price to all the variants.
And if you delete Template item price, all the prices will remove in the Price list. After we implement the feature, Acumatica will allow to export Matrix items prices.
@smarenich and @KseniaBurtseva61
is there any traction on this issue? is this feature available now to use? We have a client who is on 2020R2 and facing the same issue.
Please share the options or alternatives available here.
We implemented the feature (earliest build with the feature is 21R219), new logic works in a following way:
Thank you for sharing this update. Will review this accordingly today and keep you informed with an update.