@dougmcbride79 , if you have that set up correctly, it will put this email into the ACTIVITIES tab of the customer. It should be of type BAccountID, not the customer account name though.
Hi @dougmcbride79
The Link to Entity and Link to Account are both used for linking an activity when the email is sent such as a NoteID or BAccountID. It does appear in CRM when the email is sent as well.
If a placeholder is specified and the value of the field in the placeholder is not empty in the results of the generic inquiry of the business event, the system links the email created by the notification template to the corresponding entity. You can then view the activity for this entity on the Activities tab of the corresponding form or in the Tasks & Activities dialog box, which opens if you click Activities on the form title bar.