Issue with Template Items sync from Acumatica to BigCommerce.  

  • 16 February 2024
  • 3 replies

Userlevel 3

We are attempting to sync Template/Matrix items from Acumatica to BigCommerce.   

This is the error message we are seeing on the Sync processing

“At least two values of the attribute XYZ have the same description. Specify a unique description for each attribute value, and process the record again”

I am assuming this is an impact because of the Attribute option description :


But is the connector triggering off of Descriptions at the Attribute level even though the Matrix Combination itself is unique:


Any assistance on thoughts here would be extremely helpful.  


Best answer by Yuri Karpenko 16 February 2024, 19:03

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3 replies

Userlevel 7
Badge +6

@Sai Chettiar , that’s right, the descriptions must be unique. You can make a case that it doesn’t make sense from the user perspective, but my response to that would be, you have 2 options:

  1. Create multiple Attributes, each with unique sets of values / descriptions.
  2. Streamline the use of attributes, and keep only BG for Beige, instead of BG + 1087.
Userlevel 3

Thanks @Yuri Karpenko . We are trying to go down the route of option 2 right now. 

Will share here what we learn. 

Userlevel 5
Badge +1

@Sai Chettiar , we will use the attribute value to create the Product Variant Option in BigCommerce, so they should be unique.


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