Double charging the Customer

  • 15 November 2022
  • 5 replies

Userlevel 4

Hi everyone.

We encountered this issue.

In the Bigcommerce, If a Customer uses a Credit Card during the checkout process, we have to Override their "Default Payment" method on the sales order.  It needs to be overwritten with "AUTH NET." I just conducted a test transaction. The Customer in question has a default payment method of "ACH." But, during the checkout process I used a Credit Card. When the order synced to Acumatica, the Sales Order pulled the default payment method of "ACH." This issue gets even worse when a Customer has a Default Payment Method of "CREDITCARD" in our system. In that scenario a Customer could pay with a credit card during Checkout and then Acumatica will run their card again when the order is invoiced. Double charging the Customer.


Best answer by smarenich 15 November 2022, 21:36

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5 replies

Userlevel 4

Please help on how we can do this:

If Customer pays with a Credit Card during checkout. Sales Order Payment Method MUST be overwritten to "AUTH NET."


Userlevel 7
Badge +2

@bernadeth58 Are you referring to the Payment Method field under the Payment Information section in the Financial Tab of Sales Order(SO301000) form? Please see below screenshot. 

When invoiced, the system should use the payment document that is attached to the Sales Order instead of the default payment method attached to the Sales Order record. 

Are you sure it is double charging for credit card payments? 


Userlevel 4

@KarthikGajendran , yes but in our test it pulled the default payment method.

Userlevel 4

@KarthikGajendran even though the payment method for credit card is activated 


Userlevel 7
Badge +3

@bernadeth58 could you please provide a screenshot where 2 payments are linked to the sales order?

Also, it would be really awesome if you can create a case with Acumatica, as going further we may need to review your configurations.


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