Skip to main content
Answer

Can the Big Commerce Connector sync Customer Attributes to Big Commerce

  • March 22, 2022
  • 10 replies
  • 250 views

dougmcbride79
Semi-Pro I
Forum|alt.badge.img

Can I configure the Acumatica Connector to sync our Customer Attributes from Acumatica to Big Commerce? 

Best answer by nmasserang78

Hey Doug,

Yes, the integration can be configured to map Customer attributes to BigCommerce.

Navigate to the Entities screen (BC202000) and select the Customer entity. Here attributes can be mapped based on their direction.

 

10 replies

  • Freshman II
  • Answer
  • March 22, 2022

Hey Doug,

Yes, the integration can be configured to map Customer attributes to BigCommerce.

Navigate to the Entities screen (BC202000) and select the Customer entity. Here attributes can be mapped based on their direction.

 


smarenich
Acumatica Moderator
Forum|alt.badge.img+3
  • Acumatica Commerce Edition Team Lead
  • March 22, 2022

@dougmcbride79  yes that is possible

 


dougmcbride79
Semi-Pro I
Forum|alt.badge.img
  • Author
  • Semi-Pro I
  • March 22, 2022

 

Do I need to create a field in Big Commerce to export the Customer Attribute too?  Or does Big Commerce automatically create the field?


KarthikGajendran
Acumatica Moderator
Forum|alt.badge.img+3

@dougmcbride79  If you want to export to custom fields then you need to create the custom field for the customer from Advanced Settings→ account-signup-form and provide the mapping. Connector will not create for customer entity like it does for Stock and Non-stock entity. 


dougmcbride79
Semi-Pro I
Forum|alt.badge.img
  • Author
  • Semi-Pro I
  • March 22, 2022

Thank you


dougmcbride79
Semi-Pro I
Forum|alt.badge.img
  • Author
  • Semi-Pro I
  • March 29, 2022

I have created the fields in Big Commerce and set up the sync in the Acumatica Connector.  Please see the two snips attached. But no data flows from Acumatica to Big Commerce.  What have I done wrong?


asmith50
Jr Varsity III
Forum|alt.badge.img+1
  • Jr Varsity III
  • July 18, 2023

@smarenich Is it possible to map customer attributes from Acumatica from non form fields in Big Commerce? I met with some members of the Big Commerce team and they said there is a customer attribute inside of Big Commerce is not contained inside of the form fields. The form fields is not a great place to push customer attributes. 


Forum|alt.badge.img
  • Freshman I
  • October 21, 2023

I have created the fields in Big Commerce and set up the sync in the Acumatica Connector.  Please see the two snips attached. But no data flows from Acumatica to Big Commerce.  What have I done wrong?

Hi Doug,

Were you able to get this to work?  We are experiencing the same issue - we have customer form fields mapped from BigCommerce to Acumatica customer attributes, but the values are not updating on sync.

Thanks,

Luke


dougmcbride79
Semi-Pro I
Forum|alt.badge.img
  • Author
  • Semi-Pro I
  • October 21, 2023

No.  I was not able to export customer attribute fields to our Big Commerce site,  I gave up.  I hope someone can help us get this done, 


Forum|alt.badge.img
  • Freshman I
  • October 21, 2023

No.  I was not able to export customer attribute fields to our Big Commerce site,  I gave up.  I hope someone can help us get this done, 

Thanks for the response.  I created an Acumatica Support ticket to see if they can help.