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23R2 - Sales Order sync results in "The Company entity is not active. Activate it in the store settings." error

  • May 29, 2024
  • 5 replies
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Varsity I
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Hi Team,

We configured Shopify store in Acumatica build version - 23.212.0024, while sync the Sales Order, we are facing issue “The Company entity is not active. Activate it in the store settings.” Shared the screenshot for reference

Can you please review and suggest the solution.

 

Thank you in advance!

Best answer by Yuri Karpenko

@arthia98 , in your original post, the store is Cars ShopifyNSB, and in your second post the store is Carstens SPSB. Moreover, you’re showcasing 2 different Acumatica URLs. Please check for the Cars ShopifyNSB from the original post. If you still don’t have the Company entity for Cars ShopifyNSB, let me ask you: do you have Companies in Shopify? (you can find them under the Customers menu item). If so, you should enable the Business-to-Business Entities in the Enable/Disable Features screen. This seems to be a sandbox environment, so you must have access to it.

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5 replies

gabrielpaz86
Acumatica Employee
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Hi @arthia98,

Please check if Customer entity is active in Shopify Stores (BC201010).

Edit: Sorry, I meant Company.

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Software Developer - Retail Commerce
    Yuri Karpenko
    Captain II
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    @arthia98 , if you’re using Shopify B2B, you would also want to activate the Company entity on the Shopify Stores screen.

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    Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
      Varsity I
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      • arthia
      • Author
      • Varsity I
      • May 30, 2024

      Hi @gabrielpaz86 / @Yuri Karpenko , In Shopify store - Entity Settings, we are not getting Company Entity, can you please hep on this.

       

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      Yuri Karpenko
      Captain II
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      @arthia98 , in your original post, the store is Cars ShopifyNSB, and in your second post the store is Carstens SPSB. Moreover, you’re showcasing 2 different Acumatica URLs. Please check for the Cars ShopifyNSB from the original post. If you still don’t have the Company entity for Cars ShopifyNSB, let me ask you: do you have Companies in Shopify? (you can find them under the Customers menu item). If so, you should enable the Business-to-Business Entities in the Enable/Disable Features screen. This seems to be a sandbox environment, so you must have access to it.

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      Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
        Varsity I
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        • arthia
        • Author
        • Varsity I
        • May 30, 2024

        Hi @Yuri Karpenko , 

        Tried in different build version with same store configuration, so shared different instance screenshots.

        After enable Company entity we are able sync Orders, Thank you for your timely help and guidance!

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