Question

Acumatica Device Hub printing to different locations quality issue

  • 17 October 2023
  • 2 replies
  • 42 views

We are using device hub to manage our printing through acumatica. We have customized reports that print to an Epson DFX-9000 dot matrix. Our main location in Canada when we print the report it comes out exactly as intended. However, when we print to another DFX-9000 to our Florida location the printout looks different. We have verified the issue is not with any printer settings, they are configured identically. The main device hub is running on Windows server 2019. We also tried setting up another device hub that is local to the Florida location but the results are the same. 

If I print in Canada to the local printer from acumatica looks great, send same report to Florida printer from Canada looks bad. Florida user prints report looks like the one I sent, same users prints to Canada looks good. Really not sure where to go from here.


2 replies

Badge +10

It "looking bad" could have a number of variables without a bit more information about what "looking bad" means.

Is it alignment, coloring, etc? Could you post a comparison?

Userlevel 7
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Hi @rrodic were you able to find a solution? Thank you!

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