Skip to main content
Question

Sales Order goes back to shipping from completed

J
Freshman I

Hi Acumatica Community,

I have this sales order come back from ‘Completed’ and it when back to ‘Shipping’ suddenly. 

And then when we try to ‘Complete’ the order again now it is disabled or not clickable.

 

 

    2 replies

    Manikanta Dhulipudi
    Captain II
    Forum|alt.badge.img+13

    Hi @jbaron 

    Is any shipment is created after the completed status,

    Have you enabled the audit history and tracked the root cause of this, 

    The issue seems to be a customization at this Moment.

    Thanks

    Acumatica Functional Consultant & Customer Experience Supervisor
    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    J
    Freshman I
    • jbaron
    • Author
    • Freshman I
    • 1 reply
    • March 25, 2024

    Hi @manikantad18, Thanks for the insight!

    I confirmed it with our Dev team that one of our bot/api causes the re-opening the ticket and then when the bot try to close it. The bot/api can’t close it because there’s something wrong with the order and I really don’t know what wrong with it. 

    Reply


    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings
    About Acumatica ERP system
    Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
    © 2008 — 2024  Acumatica, Inc. All rights reserved