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Item not Allocating after both Production Order and Move Transaction Completed

  • Jul 12, 2024 2:49 PM UTC
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Jr Varsity III
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I have an item on a Sales Order that we are trying to ship out. I created a move transaction and completed it with no issue but it does not show up in the Allocated qty on the sales order. 

When I went to go manually allocate this item, I see that the Related Document is still the Production Order itself and not the move transaction and the item does not allocate manually through the Line Details either.

 

How do I go about getting this onto the shipment? We have shipped 4/5 already and are looking to ship the final 1. Line 8 is the line in question.

Thank you!

 

Best answer by Manikanta Dhulipudi

​@bthomas24 

Please do the following:

- clear Mark for production check box for SO lines in question.

- retype quantity for SO lines in question.

- check Allocation plan for SO lines in question.

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    10 replies

    Captain II
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    • aiwan
    • Captain II
    • Jul 12, 2024 9:51 PM UTC

    Hi @jdunmire 

     

    We have been experiencing the same issue, we have a L2 case with Acumatica, will update you on anything we get from Acumatica.

     

    From what we have been told, it is a bug.

     

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    Aleks
      Chris Hackett
      Community Manager
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      • Chris Hackett
      • Acumatica Community Manager
      • Aug 19, 2024 10:11 PM UTC

      Hi @aiwan were you able to that is a bug? Thank you!

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      Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
      Captain II
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      • aiwan
      • Captain II
      • Aug 27, 2024 2:34 PM UTC

      Hi @Chris Hackett 

       

      We are still waiting for an email with a teams call from our VAR.

       

      Aleks

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      Aleks
        Jr Varsity II
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        • bthomas24
        • Jr Varsity II
        • Feb 25, 2025 6:50 PM UTC

        We are seeing this on 24 r 1. Is this a known issue that has been fixed?

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        Manikanta Dhulipudi
        Captain II
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        ​@bthomas24 

        Please do the following:

        - clear Mark for production check box for SO lines in question.

        - retype quantity for SO lines in question.

        - check Allocation plan for SO lines in question.

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        Acumatica Functional Consultant & Customer Experience Supervisor
          Captain II
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          • aiwan
          • Captain II
          • Feb 25, 2025 9:20 PM UTC

          ​@bthomas24 

          Please do the following:

          - clear Mark for production check box for SO lines in question.

          - retype quantity for SO lines in question.

          - check Allocation plan for SO lines in question.

          In addition to what ​@Manikanta Dhulipudi said, you should remove the line details from the SO lines in question too.

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          Aleks
            Jr Varsity II
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            • bthomas24
            • Jr Varsity II
            • Feb 25, 2025 10:37 PM UTC

            Thank you ​@Manikanta Dhulipudi and ​@aiwan , this seems like a bug with software that needs to be fixed.

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              Freshman I
              • gpolsky
              • Freshman I
              • Sep 24, 2026 4:33 PM UTC

              This is still happening as of Acumatica 2025 R2 Build 25.201.0213.6.   It looks to be occurring if the Order Qty is changed on Make to Order Finished Good after the Production Order is already Completed.   There does not seem to be a good workaround for this in Acumatica except for unlinking the SO to Production Order.. and ALSO deleting and Re-adding Item on the SO.   This unfortunately loses link to procuction order which does help for reporting and auditing.   Is this fixed yet and is it possible to be able to Re-Open a Completed Production Order so that the SO can be re-linked to the Production Order?  because a Completed Production Order is UNABLE to be re-linked to an SO.  

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              Jr Varsity III
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              • jdunmire
              • Author
              • Jr Varsity III
              • Sep 24, 2026 4:46 PM UTC

              This is still happening as of Acumatica 2025 R2 Build 25.201.0213.6.   It looks to be occurring if the Order Qty is changed on Make to Order Finished Good after the Production Order is already Completed.   There does not seem to be a good workaround for this in Acumatica except for unlinking the SO to Production Order.. and ALSO deleting and Re-adding Item on the SO.   This unfortunately loses link to procuction order which does help for reporting and auditing.   Is this fixed yet and is it possible to be able to Re-Open a Completed Production Order so that the SO can be re-linked to the Production Order?  because a Completed Production Order is UNABLE to be re-linked to an SO.  

              This may not be the best solution, but a workaround I found for this would be to do the following:

              1. Create a move transaction for the production order for its last operation ID with a qty of -1. This reopens the last operation and updates the production order status from Completed to In Process.
              2. Relink the production order to the sales order line (make sure the sales order line is not marked complete)
              3. Create a new move transaction for the production order to close the last operation

              This seemed to work when I did it in our test / live tenants on 26R1

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                Freshman I
                • gpolsky
                • Freshman I
                • Sep 24, 2026 7:25 PM UTC

                The negative move did in fact re-open the Production Order to allow re-link of a newly created Line Item.   Thanks so much for this workaround!

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