Purchases Clearing - Incorrect quantity receipted

Userlevel 3

I need assistance cleaning up my purchases clearing.  I have a balance hanging in the account due to incorrectly receipting a quantity of 6 when the order quantity was only 3.  What is the best way to correct this in the system? 


Best answer by Laura02 21 May 2024, 20:14

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2 replies

Badge +18


Enter a Purchase Return for the 3 items that were received by accident.



Userlevel 7
Badge +16

HI @srengdahl 

Is the receipt released? If so, @Laura02’s solution is correct and you will need to enter a purchase return. 


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