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Process Invoices and memos screen error

  • 8 August 2023
  • 17 replies
  • 158 views

Userlevel 3
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when i Post this invoice to IN it gives me no error but its not posted to IN 

what can cause this problem ?

 

 

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Best answer by abdallaahmed61 21 August 2023, 16:46

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17 replies

Badge +18

Hi,

Can you provide more detail please?  What stock items, in what amounts are on the Cash Sale document?

(In my demo cash Sales screen, I see only Non-Stock items when I’m entering a Cash Sale.)

 

Laura

 

Userlevel 7
Badge +16

Hi @abdallaahmed61 

Another thought I had was as simple as it sounds, have you tried to clear your cache on your browser? Is the same thing happening to all users or just you?

Userlevel 7
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HI @abdallaahmed61 

That appears to have processed successfully. It does not look like an error. 

Can you explain more or show more details?

Userlevel 7
Badge +16

HI @abdallaahmed61 

That appears to have processed successfully. It does not look like an error. 

Can you explain more or show more details?

when i close that dialogue the invoice stays in the screen and isnt posted 

But it allows you to post Invoices manually?

Userlevel 7
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@abdallaahmed61 

Does it allow you to post the transaction individually?

Userlevel 3
Badge +1

@abdallaahmed61 can you share what the transaction is showing after your try to process this? where does it say its not posted? i think that can help us pretty troubleshoot!

is it possible to check your GL preferences to see if the “automatically post on release” check box is checked on?

i deleted the invoice and made new one 

Userlevel 7
Badge +7

@abdallaahmed61 did the transaction post once you deleted and reenter? i will say sometimes that does help, technology has a mind of its own (ha!)

Userlevel 3
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@abdallaahmed61 did the transaction post once you deleted and reenter? i will say sometimes that does help, technology has a mind of its own (ha!)

yup it got posted 

Userlevel 3
Badge +1

Hi @abdallaahmed61 

Another thought I had was as simple as it sounds, have you tried to clear your cache on your browser? Is the same thing happening to all users or just you?

All.

 

Userlevel 4
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Hello @abdallaahmed61 

You can try to post it manually. Does it either not allow you?

 

Thank you

Userlevel 3
Badge +1

Hello @abdallaahmed61 

You can try to post it manually. Does it either not allow you?

 

Thank you

no it dosent let me to post it

Userlevel 3
Badge +1

@abdallaahmed61

Does it allow you to post the transaction individually?

no it doesnt allow 

 

Userlevel 7
Badge +7

@abdallaahmed61 can you share what the transaction is showing after your try to process this? where does it say its not posted? i think that can help us pretty troubleshoot!

is it possible to check your GL preferences to see if the “automatically post on release” check box is checked on?

Userlevel 3
Badge

We are having the same issue, what was the overall solution for this? I am hoping there is another process rather than deleting the invoice. 

Userlevel 3
Badge +1

HI @abdallaahmed61 

That appears to have processed successfully. It does not look like an error. 

Can you explain more or show more details?

when i close that dialogue the invoice stays in the screen and isnt posted 

Badge +18

Are there any messages in the Tools → Trace area?

Laura

Userlevel 3
Badge +1

Are there any messages in the Tools → Trace area?

Laura

nope

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