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Payment missing in bank transaction history area

  • 16 January 2024
  • 4 replies
  • 100 views

Userlevel 1

Hi,

I have a payment missing in bank transaction history area and also did not come up in process bank transactions area so I could not match with payment.

 

I checked payment area and all look ok. (payment gone through correct amount and correct date).

 

Can anyone please help ?

 

Thanks.

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Best answer by Laura02 16 January 2024, 12:05

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4 replies

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Hello,

If the payment is in the correct bank account and bank subaccount, does it appear in Reconciliation Statement Screen?  Payments may be directly cleared in Reconciliation Statement screen.

Try running Banking → Recalculate Account Balances to pick up entries that may have been made (via GL) before the Cash Account was set up.

Many screens can wrap to a second or third page. ARe you checking every page, using filters to search?

If this post doesn’t lead to an answer, please post screen shots of the payments, where you are looking in Banking, the filters you are using, etc. so we can more easily help. Thank you!

Laura

Userlevel 1

Hi Laura,

 

I tried with Recalculating Balance, no luck.

Also - Process Bank Transaction Screen gives below

Can you please explain what might be causing this ? Did I miss anything ?

Userlevel 1

This payment was created on 21/12/2023 to pay as at 27/12. (I changed payment/post-date 27/12)

Batch payment is still dated as 21/12/2023. By chance, is this the reason ?

Userlevel 1

Is there a way to update the Batch Payments Date?

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