Hi,
We are building an integration to Acumatica from iPaaS.com and are encountering an issue - we are not able to attribute payment to an order. We have tried multiple sets of sample data, but still can not figure it out.
Here are some notes related to the sample data sets we have tried:
-
u100 basic company - has cash accounts but sales orders are not enabled
-
u100 has sales orders enabled but cash accounts are not displaying in UI
-
Neither has existing sales orders to attempt adding a payment to
Here are screenshots of the demo cash account configuration:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/46e72d2d-3c13-45e3-8ae1-79aba4ef7446.png)
Unfortunately, its the same as our original company:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/2dde9e34-7735-462a-9259-5f802b03edae.png)
It cannot be added as payment:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/2e7e374c-e095-494c-b63f-485a1deaa0fa.png)
We created another account which is not defined as a cash account, but the same error occurs.
We looked through the documentation and found https://help.acumatica.com/(W(2))/Wiki/Print.aspx?pageid=29cf6881-e21f-4130-94fb-f10bfd511ff7 where it says:
"You indicate that an account is used as a control account for a particular subledger by selecting the subledger in the Control Account Module column for this account on the Chart of Accounts (GL202500) form."
As seen on this form, neither web payment account is defined as a control account:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/8663f163-aafe-4a63-a5ea-94ec5fd53d8f.png)
Any support or places to look for configuration that we may have missed would be greatly appreciated.
Thank you!
~the team at iPaaS.com