Need help in Payments and Application

  • 14 October 2021
  • 0 replies

Userlevel 2

We are receiving an error message that a payment document entered and voided has unreleased transactions. The document does not show anything open on it and nothing is unreleased. How can we find invoices that they system thinks are on this unreleased document and release them?


Prepayment Record


Voided Payment Record


Does anyone know what criteria table/columns/fields determines whether invoices are displayed/available to select from when entering new payments? Something about the above is restricting these invoices from being available to be added to new payments. If we knew what the criteria was, we would be able to try and troubleshoot resolve.

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