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Credit Hold on Cash Return document


Userlevel 5
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Can someone help to explain why cash return document is placed automatically to credit hold when credit term is Prepayment (terms requires 100% prepayment) and how to change this behaviour? Credit verification rule for this customer is Disabled. This doesn't happen on non-prepayement credit term though. Workaround is changing credit term but not ideal.

 

 

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Best answer by parveza33 29 May 2023, 10:26

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9 replies

Userlevel 7
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HI @kristianharianja 

A few things to check:

  1. On the Order Type, Cash Return, is the Hold Documents on Failed Credit Check enabled?
  2. What is the Credit Verification Rule set for the customer?

     

Userlevel 5
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Hi @kbeatty21,

The verification rule of the customer is Disabled and Hold Document on Failed Credit Check for CR is not ticked.

Userlevel 7
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Hi @kristianharianja - were you able to find a solution for your issue? Thank you!

Userlevel 5
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Hi @Chris Hackett, no I have not been able to sort this out.

Userlevel 7
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Hi @kristianharianja  Have you looked at the workflow on this screen? Was there a possible code change?

Userlevel 5
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@kbeatty21 No, there is no workflow change made on the screen.

Userlevel 2

Hi  @kristianharianja  - were you able to find a solution for your issue?

I am too facing this same Issue.

If you have any solution please share.

Thank you!

Userlevel 5
Badge +3

@parveza33 Nope.

Userlevel 2

Hi @kristianharianja ,

The fix is available starting from 2022R2 Update 6. Please update your system on this version or higher.

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