Can't see declined credit cards unless you look for them

  • 15 August 2019
  • 1 reply

When we processed a credit card with our old system and it was declined for any reason, a box popped up and said "DECLINED". With Acumatica a declined credit card has a status of closed and in the deposit batch looks just like the successful transactions. It even posts to the invoice. To see if you actually got any money, you have to remember to click over to another tab, one more thing to do every single time when processing tons of orders. Please make declined credit card transactions TOTALLY OBVIOUS as nobody wants to ship their products without them being paid for.

1 reply

Hello, Guest

Normally, Acumatica does not allow to release AR Payments with credit cards which were not successfully captured.
If you experience this kind of problems, please, submit a support request. We will investigate what the problem might be.


About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved