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helpdesk - ticket

  • 23 March 2021
  • 1 reply
  • 330 views

Hi!

I am a new Acumatica user and looking for a help ticket/ chat function in Acumatica that we can use for our internal teams to improve internal communication and get away from Whatsapp groups.

 

Does anyone have any ideas?

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Best answer by ajoy 24 March 2021, 04:38

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Userlevel 1

Please check out our case management functionality.

https://www.acumatica.com/achieve-outstanding-customer-service-using-acumatica-case-management/

Though it didn't offer chat and groups like WhatsApp, is built for help desk management.

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