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Error When Adding 'Create an Appointment' Action in Service Order Import Scenario

  • 3 October 2023
  • 1 reply
  • 42 views

Hello!

I would like to create an import scenario for 'service orders' that schedules an appointment after the order is created. I get an error message when I add the action command: 'Create an appointment.'

Thank you! 

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Best answer by sweta68 3 October 2023, 11:46

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@kdesbiens,

You can utilize the Business event using the GI 'FS3001PL' with the “Record inserted” Trigger condition. 

Create new subscriber as the Import scenario, where you use the Appointment (FS300200) screen and do the mapping like attached screenshot with considering as appointment no → ServiceOrderNbr and on second line ServiceOrderNbr → ServiceOrderNbr . Please ensure that you select the "commit changes" checkbox so that it can retrieve the details from the service order. Lastly, save the document.
 


Regards,
Sweta. 

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