Skip to main content

Issue description

 

As of 4th of December, 2023, the issue resolved.

On the New Support Case (SP203500) form of the Acumatica Customer and Partner Portal, when clicking Submit button, the system returned the following error: “Error: Another process has updated the 'SACustomerSite' record. Your changes will be lost.”.

However, in the URL in the address bar, as shown in the below screenshot, the CaseCD has appeared indicating that the case was succesfully created.

 

Workaround

 

Since the case in fact was created, to proceed working with it, access it using the My Support Cases (SP2040PL) form.

 

Solution

 

We are working on resolving the issue.

Be the first to reply!
Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved