Acumatica Printer "Active" button grayed out

  • 10 January 2024
  • 1 reply

Our Device Hub installed on a server is showing errors and all of the printers in Acumatica are not set to active and “Active” button is grayed out.

I verified our version of Device Hub matches our current version of Acumatica and that is version 2023 R2

What caused my printers to go inactive and now are grayed out.

We recently upgraded to version 2023 R2 of Acumatica and Device Hub and all was working ok up until then.

Any help is appreciated.



Best answer by Kandy Beatty 10 January 2024, 14:31

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Userlevel 7
Badge +16

HI @tblanken 

Here is an older post with some help:

It may help to just run through to ensure you have all the steps and the Device Hub user has Admin rights and is running. 


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