Is anyone else having an issue with replying to Acumatica support case emails from L2 support in Outlook?
I have a couple of open cases that have been raised to L2 and when the L2 engineer emails me, Outlook won’t let me reply or forward it. I get the error below.
I’m able to reply to the initial support consultant that picks up the case, but to any of the escalation engineers.
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/76fcfcfb-2fc6-478e-bf84-cce44fae3461.png)