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Unable to Correct Invoice

  • 8 July 2024
  • 3 replies
  • 52 views

When trying to correct an “Open” Invoice (utilizing the … → Correct Invoice),  Customer is getting this error. 

 

Is there limitation on the IN standard order type that prevents the “Correct Invoice” button from being used? 

Hi @bdrake14 

Is it a drop ship order?

@Manikanta Dhulipudi No this is more a field service situation in which employee is handing the goods to the customer directly. 

The Correct Invoice option can only be used on an Invoice where all the lines were delivered on a Shipment. If it has a Drop Ship or has non stock items that were invoices from the Sales Order that did not require shipment or from a Service Order/Appointment then it cannot be used.

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