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Question

Shipping Issue

  • February 18, 2026
  • 2 replies
  • 25 views
R

Hi Team, 

 

Bright Side's orders aren't automatically invoicing like they should. When I go to manually invoice them I get an error related to Pacejet. Can you help look into what is going on? Below are the two shipments currently needing to be invoiced.I tried to correct the shipment to see if I could send it back through but since it has been too long since confirmation it wouldn't let me. The problem is, even though it wouldn't pull it back from Pacejet into Acumatica, it still deleted the shipment from the Pacejet side. So now its busted even more.

2 replies

mohammadnawaz51
Jr Varsity I
Forum|alt.badge.img+6

​@richieharris 

Is this shipment updated in Pacejet?

If not, please delete the shipment information from Pacejet and reattempt the process.

If there is no issue updating from Pacejet, please change the Ship Via method and confirm the shipment.

If the issue still persists, please reach out to Acumatica support for further assistance.

https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
    Dana Moffat
    Community Manager
    Forum|alt.badge.img+2
    • Dana Moffat
    • Community Manager
    • February 20, 2026

    Hi ​@richieharris 

    Thank you for your post and for logging a customer care case this morning. Our support team will be reaching out soon.

    Dana

     

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