Question

Send email

  • 11 March 2021
  • 1 reply
  • 21 views

Hello, 

The following error message "There is no active notification source to perform the operation" is displayed when attempting to send an email from a screen (eg: Sales order screen SO301000).
 
Do you have a solution to fix it?

 

Best regards,

Sylan 


1 reply

Userlevel 6
Badge +5

Hello @sylan,

There is no active notification source to process the operation. error usually means that some configuration for mailing is missing. Make sure that one of the following options is configured:

  • On the Reporting Settings tab of the Sales Orders Preferences (SO101000) form, a notification template is set up for the SALES ORDER mailing.
  • On the Mailing Settings tab of the Customer Classes (AR201000) form, a notification template is set up for the SALES ORDER mailing.
  • On the Mailing Settings tab of the Customers (AR303000) form, a notification template is set up for the SALES ORDER mailing.

For more info, refer to the following article for an example of setting up mailing settings in the AR module for INVOICE mailing: 

 

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