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The Email Notification Template for Sales Orders that is being pulled is not the one we have setup in our system. It was working fine around 2 months ago and no known changes were made. 

I have verified that the Report Settings under Sales Order Preferences is set to the correct notification template and is “Active”. None of the notification templates that we have setup regarding Sales Orders use the wording that is pulling up now. It is not a customer specific issue - it is happening across the board. 

Any other ideas of where I can look to get this fixed?

 

Hello,

The Email verbiage is stored in the reports themselves. Please reference this post by Acumatica support:

 

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