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User had a shipment that was returned to a different warehouse from the original one where it was shipped.  The order was going to be shipped again to the customer (different shipping method), but from another different warehouse.

 

User tried to do a return for replacement (RR) transaction to get the inventory back into inventory and then ship out again from another warehouse.  Same product, same lot number, so a new invoice was not needed.

A shipment was created and completed for this RR transaction. 

Unfortunately the way the user did the transaction was wrong.  Now they need to reverse the the RR Sales Order type they created. What is the process to reverse this? Thank you.

 

If IN on any of the warehouse is released then you will need to complete the transaction by creating an invoice.

Use the IN Adjustment screen to reduce the inventory from the CM  (shipment > receipt)warehouse and increase the inventory in the Shipment (shipment > issue) warehouse.

Create a new corrected RR order.

 


Thank you @apanchamia !


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