Hi,

Recently we had RC for a customer who returned items during the transaction we were not yet on Acumatica. We had to process the RC with special inventory code where price and discount was in accordance to the original invoice.

Now during shipment and CM preparation, the system automatically updated the SO’s discounting to that of current discount of the customer. Unfortunately, the clerk failed to check that prior posting resulting to discrepancy.

Is there any way or work around that we can avoid the same system behavior in the future? TIA! :)