I have been working on a business event that triggers an email once a customer creates order from the web portal and falling short. The trigger has not worked if the portal users generate the order.
If I change the business event to trigger on record change and then do any modification changes from the ERP side, it works from the portal sales orders.
The New field value is set to createdByScreenID and Screen ID = SP700001.
Could this be related to the customer's user's account types and users' permissions? Your support is appreciated.
Best answer by ray20View original