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Having to Confirm a Shipment Multiple Times

  • 9 December 2023
  • 2 replies
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We are experiencing an issue where we have confirmed the shipment, but then at a later time the shipment appears as though not confirmed.

We are currently integrated with EasyPost. I know the order has been confirmed because tracking numbers, labels and links have been provided by EasyPost which only happens after confirmation.

This is not happening on every order - just sporadically throughout the week. When I view the audit history - either the system does not appear to have acknowledged the confirmation at all, or it shows confirmed but not released.

We do have a small customization in place directly related to shipments. That is, the shipment date automatically updates to the current date upon shipment confirmation.

Is this a bug? Do we have to go through our VAR to have this looked at? Can we report this directly to Acumatica? Any troubleshooting ideas would be appreciated.  Thank you

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Best answer by Robert Sternberg 9 December 2023, 06:54

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Robert Sternberg
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Connecting with your VAR is always an option for detailed support.  However the Community is a fantastic resource for likeminded users to collaborate. 
 

For this issue can you share any more details?  


Have you upgraded recently?

If you immediately refresh the page after confirming does the confirmation remain?


A troubleshooting technique would be to unpublish the customization and test by manually updating the ship date to see if the issue persists. 
 

hope this helps 

Robert Sternberg, Crestwood Associates -- ** Summit 2024 - Visit Us at Booth #600 ** -- If a community member helped you, please *Like* their post/reply. If they provided an answer to your question, please mark it as *Best Answer*.
jeremyd45
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Are there any other customizations? we have had a few instances where there are complications related to shipping customizations or the payments screen that provide the error of “another process has completed this action” or something to that idea.

Is this happening through WMS or the mobile app (pick pack ship?) or through the desktop version, or both? 

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