A user created a shipment with an incorrect quantity and prepared an invoice.
The associated Shipment 000123 has a Confirmed status. When trying to correct the shipment the message is:
Shipment already posted to inventory or invoiced for order SO 03697601, shipment cannot be reopened.
The associated invoice has a Balanced status.
My understanding is that we need release the invoice, then create a sale order Credit Memo to return the inventory, and finally create a new shipment.
However when attempting to release the invoice the error is:
The Status for 000123 Shipment cannot be updated
The same error message appears when trying to delete the balanced invoice. It seems like there is some corruption or inconsistency in the data. We have also opened a ticket with support, but hoping maybe someone on this message board has seen this situation and can offer your wisdom.
Any thoughts on how best to untangle it?