Adjust pickwork for a defective serialized product?

  • 4 August 2023
  • 2 replies

We deal with a lot of serialized equipment, often hundreds of units on a single order. When there is an error scanning or defective equipment, we’re stuck having to remove the picking worksheet and redo all the pick work for the entire order rather than just swap out a single serial. There’s gotta be a better way than this, that’s crazy to set it up to require all or nothing. 


Best answer by Kandy Beatty 7 August 2023, 15:03

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HI @jkramer 

Unfortunately, that is standard system functionality. On your sales order preferences, Are you using the default Lot/Serial number?


This is from my local and not on a barcode scanner, but it auto populates the Serial Number 


We cannot use the auto generate for serial numbers. We sell mobile and telematics devices and have to track their actual serial info for RMA/warranty purposes. 


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