Hello,
We have an issue where default email accounts linked in preferences are not populating when emailing purchase orders and sales orders.
The group purchasing and customer service email accounts are linked in the default sources under mailing and printing, but the system still defaults to a generic non purchasing or customer service email when emailing forms.
If the email account was added to preferences setting, you may want to double check the mailing settings directly on the customer/vendor record as I don’t normally see it update automatically from Preferences.
Preference mailing settings flows into new classes → classes flows into new vendors/customers.
Another thing to keep in mind is that the from email used in emailing depends entirely on how the email is generated.
More information on this can be found here, please review as it may pertain to why the From email in your mailing settings is not being used: How to configure the usage of notification templates | Community
When no email account is selected for the notification template in the From box, or action invokes Report MailSettings, the system uses the default system account.
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