New User can't access the "MY Profile" in order to change password.

  • 28 June 2023
  • 3 replies

Userlevel 3

User was setup with the check box selected to allow them to reset their password.  When going to the upper right drop down and selecting MY PROFILE, it takes them to Welcome to Acumatica.

If an additional set-up is required, please provide path.  



Best answer by ed.goodman 28 June 2023, 23:13

View original

3 replies

Userlevel 5
Badge +2

@jddonnell55  Go into the users (SM201010) screen and confirm that the user has been provided with the Internal User role.  If they are unable to get into their own profile (redirected to welcome screen), that is normally an indication that they do not have proper access.

Here is the help documentation from if needed.

  • Internal User: A user with this role can change personal settings and view Help. It is automatically assigned to all user accounts linked with the Employee user type.


Userlevel 5
Badge +2

@jddonnell55 You are welcome!  Always glad to help!  🙂

Userlevel 3

Thank you.


About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved