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Tax Amount Issue when Importing Refunds


Userlevel 7
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Hello, anyone had an issue before when import a REFUND?

The tax amount calculated by the external tax provider cannot be applied to the document. An error occurred during processing of the field Applied To Order value 18.41 Incorrect value. The value to be entered must be less than or equal to 18.40.

Obviously, the amounts would be different, but the idea is clear I hope: payment (refund) in Shopify is larger than what Acumatica calculates using the Avalara integration.

Acumatica used to have this issue with order import, but it was fixed once the Disable Automatic Tax Calculation configuration was added on the Order Types screen. However, the issue with Refunds seems to persists, regardless of the value of that box on the Order Types screen for RC type.

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Best answer by KarthikGajendran 23 May 2024, 16:12

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Userlevel 7
Badge +2

@Yuri Karpenko Could you please let me know the version and if possible create a case? 

This should have been already fixed. We adjust the Applied To Order amount according to the amount left. 

In this case, the refund would be created for 18.41 but the Applied To Order amount would be 18.40. 

Userlevel 7
Badge +6

@KarthikGajendran , the case was created a couple days ago (# 372983). The build is 23.209.0023. Thanks for looking into this.

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