Everything was working fine this morning but we installed additional modules on Acumatica and now when we try to print out a check we just get a blank check remittance document. Do setting change with the installation of other modules?
Best answer by Laura02
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+4
Typically the way it is set to work is that if you have a check paying 15 bills and it will print the first 10 on the check, then the Additional Remittance form will print the original 10+ the remaining 5 (in this case).
+18
Hello
There isn’t much configuration required to use the Additional Remittance, and it sounds like you have finished the configurations:
Next print a check that pays more than 10 documents, with “Pay Separately” not selected in Prepare Payments screen for the documents being paid.
If the Additional Remittance doesn’t automatically pop open, Here are a few more ideas:
Good luck!
+4
Sometimes you can allow the check pop-up but then the Additional Remittance pop-up is not allowed and will make a small red X in the top right corner of the URL bar and may need to be allowed individually or set the site as trusted so all pop-ups are allowed.
+4
All the payments appear in one pop-up for the checks, then the additional remittance pops, just like it was a single check.
At least this is how it works in my sales demo, I had tested printing 10 or 15 checks and one of them in the middle had the remittance pop up and it all worked.
I’m certain it has to be a pop up issue or the user somehow doesn’t have access to some part of it, but that seems less likely from my experience.
Usually the access issue is to the cash account and that prevents the checks from even printing, I haven’t seen someone restrict the additional remittance report
Was this ever resolved? We are looking at turning on the additional remittance form as well and in testing, it is printing blank. Form is the default form and doesn’t appear to be working correctly.
Hi
+4
Hi
Hi
Hi
Please verify for any changes the Check “Payment Method“ → Ap Settings tab.
Although more information is required on what modules are added, and what configurations are changed,
Thanks
Hi
Please verify for any changes the Check “Payment Method“ → Ap Settings tab.
Although more information is required on what modules are added, and what configurations are changed,
Thanks
Yes, I have checked the setting on the Check “payment method” and everything appears to be the same. Correct check remittance form number is populated.
We installed the inventory and Order Management modules. Don’t know if these modules would alter any setting previously set.
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