How to cancel prepaid order

  • 5 December 2023
  • 1 reply

Userlevel 1

We have the order that was prepaid. Now customer want to cancel it. trying to cancel it sales manager 

got an error: 

“SO Error: The sales order XXXXX cannot be canceled because it has the YYYYY payment applied. Reverse the payment application before you cancel the order.”

What we doing wrong?



Best answer by vardan22 5 December 2023, 18:29

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Userlevel 4
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You are doing everything right. That error occurs because in the Payments tab of the Sales Orders you have applied payment record. 

You can delete that payment from the Payments tab, and then the order cancellation will work as expected.

If the payment entry has been released and you don’t want to display it in the Customer balance history, you can Void or Refund that payment.


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