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Unable to add a new Manufacturing Labor Clock Entry in the mobile app (24.111 build)

  • October 11, 2024
  • 4 replies
  • 153 views
G
Jr Varsity III
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If a user does not have any previous Time Clock entries created in the browser, the mobile app does not have an option to + Add a new entry.

I’ve seen demos in YouTube that show a + button to start new entries.

We checked settings and user rights.

The user can create new clock entries in the browser, but not in the app.

Any suggestions? Thanks

 

Best answer by andrestamour43

@gpineda64 - you shouldn’t have to create a clock entry first in the web app. Please log a support case to investigate this further. 

    4 replies

    A
    Acumatica Employee
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    • andrestamour43
    • Acumatica Employee
    • Answer
    • October 17, 2024

    @gpineda64 - you shouldn’t have to create a clock entry first in the web app. Please log a support case to investigate this further. 

    Andre St. Amour
    Chris Hackett
    Glen Martin
    GJensen
    Freshman II
    • GJensen
    • Freshman II
    • December 5, 2024

    I am seeing this same issue with 2024R2.   Did support provide a resolution to this issue

     

    Gary Jensen, Partner WAC Solution Partners Utah Office: 801-561-9955 Cell: 801-633-9955 Expertise with Local Roots and National reach!
    G
    Jr Varsity III
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    • gpineda64
    • Author
    • Jr Varsity III
    • January 24, 2025

    Case status is “Development In Progress” as of 1/24/25. No other updates have been provided yet.

    Chris Hackett
    schott61
    Freshman I
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    • schott61
    • Freshman I
    • September 15, 2025

    AC-318981 is this the known issue # and if so, any fixes for 24R2?

    Angel Schott - Algorithm - Customer Care Advocate
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