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outlook add-in for shared mailbox

  • 2 February 2021
  • 7 replies
  • 404 views

Is it possible to install the outlook add-in for a shared mailbox? I have it installed for my inbox, but it’s much more useful if I can access from the shared mailbox. When I click the inbox for the shared mailbox, the add-in disappears from the ribbon. 

I don’t think this is possible.  You can’t directly log in to a shared mailbox so there would be no way to load the add-in through OWA.


@jyounker18 yeah I figured that out after doing a little bit more research. This is a Microsoft dilemma… Would be nice though! 


@sean21  - One of our clients came up with the following workaround that you might want to try.

if you right click on the plugin when in the primary mailbox you get the option to Add to Quick Access Toolbar which adds the plugin option to the top-left menu.  

This can then be used even when focused on the Shared Mailboxes.

 


@Colin MacMillan thanks for sharing. I’ll have to test that out as well. Looks like a pretty creative solution! 


@sean21  - One of our clients came up with the following workaround that you might want to try.

if you right click on the plugin when in the primary mailbox you get the option to Add to Quick Access Toolbar which adds the plugin option to the top-left menu.  

This can then be used even when focused on the Shared Mailboxes.

 

This was so helpful. Thank you!


You can see the outlook plug in using the workaround. however none of the functionality works ! cannot create a contact, cant log an activity. Did anyone figure out how to get it to actually work? 


You can see the outlook plug in using the workaround. however none of the functionality works ! cannot create a contact, cant log an activity. Did anyone figure out how to get it to actually work? 

Update! it works SOME of the time. when it works its great! But sometimes it does not pick up on the email contents. 


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