PDF Page size issue

  • 7 September 2023
  • 3 replies

Userlevel 1

Has anybody come across an issue where if you select export to PDF of a form i.e. an invoice and open in Edge the paper size shows incorrectly so should be A4 but the size converts to 288 x 396 mm but if you open the same PDF with Chrome it shows correctly 216 x 297 - causing issues for one of our clients as they send out to customers and their scanning solution doesn’t manage to capture the full data due to the size.



3 replies

Userlevel 4

Has the client made sure under Edge’s Settings where you manage the Printers that the Printer “Microsoft Print to PDF is set to A4?


Userlevel 7

Hi @JenniferMacdonald08 were you able to find a solution? Thank you!

Userlevel 1

Thanks for replying, the paper size in Edge is correct, there seems to be on-line discussions where Edge does appear to re-size and if we open up with Chrome or Adobe the paper size is correct.  Same happens if we try with their layouts just wondered if anybody else experienced the issue.


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