Hello,
One of our people posted an AR payment in the wrong amount (I surprised the system didn’t give a warning that the payment amount entered did not match the AR invoices loaded). Then he did a payment void but did that to the wrong period.
So I am looking on how I can fix that so the GL matches the subledger. I can’t reclasify the batch because that does not correct the AR subledger. I can reverse the Journal transaction but again that only address GL and does not correct the AR Subledger.
This is the second type of mistake that has been made that I have essentially been told “sorry once its released it can’t be fixed” which does not seem correct. So thought I would reach out to the community.
Thanks