Error Cancelling Invoice with Applied Credit Memo Version 23.211.0017

Question

I'm encountering an error when trying to release the correction invoice in Acumatica. The system displays the following message: "The invoice cannot be canceled because it has the credit memo applied. Reverse the credit memo application before you cancel the invoice."

The Credit memo is in Status close and only option on the credit memo is the following:

I’m currently at a lost and because of this error we can’t release the new invoice because the above error keepings on popping up. This is also preventing us from closing the period as it still need us to release the new invoice. Want should we do I need urgent assistance on this. Thanks

Laura02 · Accepted Answer

Hello,In Receivables → Payments and Applications, on the Applications tab, click Reverse Application. Reverse application disconnects the credit from the related invoice and leaves the credit and invoice open on the customer’s balance.Then proceed with the invoice correction.Laura

SalomeS · Answer

Thank you so much

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